Legal & Trust
Privacy Policy
Last Updated: February 27, 2026
Our Commitment
At PromptShield, we believe privacy is a fundamental human right. Our infrastructure is built with "privacy by design" principles, ensuring that we only collect what is necessary to protect your LLM applications and never sell your data to third parties.
1. Information We Collect
When you use PromptShield, we collect data necessary to provide and secure our services:
- Account Information: Your email and login metadata provided via Supabase.
- API Usage: Audit logs including request IDs, risk labels, and risk scores.
- Project Metadata: Names and configurations of your protected projects.
- Billing Data: Processed securely via Creem and Stripe. We do not store full credit card numbers.
2. How We Use Information
The information we collect is strictly used for:
- Providing security scanning and redaction services.
- Managing authentication and billing.
- Monitoring for service abuse and troubleshooting infrastructure.
- Communicating critical service updates and security alerts.
3. Third-Party Services
We partner with trusted infrastructure providers to deliver our service:
Supabase
Authentication and Database hosting.
Creem / Stripe
Payment processing and subscriptions.
4. Data Retention & Deletion
Audit logs are retained based on your subscription tier:
Basic: 30 Days
Pro: 90 Days
Pro: 90 Days
Data is permanently purged after the retention window expires.
5. Contact Us
For any privacy-related questions or to exercise your data rights, please contact our privacy officer:
support@promptshield.space